Delivery Options Overview

At Ark Organics UG, we’re committed to getting your orders to you fresh, fast, and fuss-free. Whether you’re craving our satisfying lunch boxes, hearty breakfasts, or affordable cocktails, we’ve got you covered!

📍 Delivery Areas

We currently deliver within Kampala and surrounding areas. If you're unsure whether we can reach your location, feel free to contact us before placing your order.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Email

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the Ark organics store;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

If your order hasn’t arrived within the expected timeframe, please check your phone for updates or messages from our team. If there’s no update, kindly call or WhatsApp us directly at +256 752 775165 so we can assist you immediately.

Do you deliver on public holidays?

We deliver on selected public holidays. Availability may vary, so we recommend placing your order early or contacting us ahead of time to confirm holiday schedules.

Do you deliver to my postcode?

We deliver within Kampala and surrounding areas. To confirm if we can deliver to your postcode, please WhatsApp or call us with your location details before placing your order.

Is next-day delivery available on all orders?

Yes! All orders placed after 6:00 PM will be delivered the next business day. However, large or custom orders may require more time. We’ll let you know if additional prep time is needed.

Do I need to be there to sign for delivery?

Not necessarily. However, someone should be available at the delivery location to receive the order. If you won’t be available, please let us know in advance so we can make alternate arrangements.